Any Questions?

If you are missing an acknowledgement email and are using GMAIL then

you will find it in your spam folder. Please tick it as "not spam".

Is your website secure?

Every page on this website has been secured using a 256 bit SSL connection - this is the highest level available.

In some circumstances a certificate error may be shown by very old versions of website browsers - this is because they do not recognise the latest levels of security. We advise that you upgrade your browser immediately!

No card payments are taken on this website and no payment details are stored on this website.

Credit and debit card payments are handled by Worldpay's high security website.

Worldpay are the Europe's largest payment processor.

What payment methods do you accept?

Our card processor WorldPay accept all major credit and debit cards.

We also accept payment by Paypal.

We also accept cheques and BACS payments from businesses/schools/government bodies.

Please note that no handling charge will be made for paying by any of these methods.

We do not accept payments over the phone as phone lines are not secure.

Do your prices include VAT?

Yes - all our prices include VAT.

Please be careful when comparing prices from other websites with our own!

I've never bought from you before - What do your customers think about you?

Click below to see recently collected customer reviews by independent reviews collection company

What happens after I place my order?

1) You will get an order confirmation from us by email. This will show you everything about your order. If anything is wrong or you wish to change your order then please contact us.

2) You will get a payment receipt by email from our payment processor. Please note that the address shown on it is your payment address and not your shipping address.

3) We wil email and/or text you when we ship your order with tracking details if that service has been chosen by you.

4) About 7 days after shipping you will be emailed once by the review company and invited to leave a review about us - please be gentle!.

Who will deliver my order?

Royal Mail are used for standard and express options. 

We deliver to the whole of the UK excluding the channel islands.

Should you be out when delivery is attempted then your order will be left at your local post or delivery office.

When will I get my my order?

We show expected delivery dates for every delivery option on our delivery page.

The expected delivery date is also show during order checkout.

The expected delivery dates take holidays and weekends into account.

Do you offer a next working day delivery service?

Not currently at the moment.

Can I place my order over the phone or by mail order?

We only accept orders via our website because this is the only secure method to order and pay.

Ordering/paying by phone or mail is not secure.

My login details aren't being accepted?

Your login email address and password are both case sensitive.

In nearly every case it's because of registering with an email address with capitals in it somewhere but typing in a lower cased email address when trying to log in.

Although having a mixture of upper and lower case login details is more secure, it's also easy to forget.

Can I return items?

We offer a no quibble 30 day money back guarantee. See our Returns website page for further details.